Frequently Asked Questions
Everything you need to know about our fine jewelry and services.
Do you offer international shipping?
Yes, we ship our exquisite collections worldwide. International orders are fully insured and typically arrive within 7-14 business days depending on the destination.
What is your return policy for fine jewelry?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale and cannot be returned.
How can I ensure I am ordering the correct ring size?
We provide a comprehensive digital ring sizing guide on our website. Alternatively, you can request a physical ring sizer to be mailed to your home to ensure a perfect fit before ordering.
Are your diamonds and gemstones ethically sourced?
Absolutely. European Goldsmith is committed to ethical sourcing. All our diamonds are conflict-free and compliant with the Kimberley Process, ensuring responsible social and environmental practices.
Do you provide appraisals for insurance purposes?
Yes, all jewelry purchases over $500 come with a complimentary appraisal document detailing the specifications and replacement value for your insurance provider.
Can I customize an existing design?
We specialize in bespoke creations. If you see a design you like but would prefer a different metal or gemstone, our master goldsmiths can work with you to customize the piece to your specifications.